Hospitality Training
VerifiedZanele Nkosi
Hospitality Trainer
- Based
- Johannesburg
- Experience
- 13 years
- Regions
- Africa, Middle East, Europe
- Languages
- English, Zulu, Sotho
Nkosi designs training that survives the week after the trainer leaves. Her programmes are built around observable standards and a supervisor who has been taught to hold them, rather than a two-day workshop and a certificate. She works most often on openings and on properties with turnover problems that are usually management problems.
- Training & Development
- Team Management
- F&B Operations
Results
What the work produced.
- 01
Staff turnover reduced from 71% to 34% at a 260-room property in 14 months
- 02
Trained 1,400+ hospitality staff across 6 countries
- 03
Opening teams delivered to soft-opening standard on schedule in 11 of 11 projects
Services
Engage Zanele directly.
Opening Training Programme
Six-week programme taking a new team to soft-opening standard, with SOPs and supervisor coaching.
from €19,000
Service Standards Programme
Observable standards, assessment framework and supervisor training for an existing operation.
from €8,400
Retention Diagnostic
Why people are leaving, what it is costing, and the three changes that would move it.
from €5,000